How We Ship & Our Custom Policy

Last updated: February 25, 2026

Shipping Origin & Timing

DeCal Works ships custom graphics from our facility in Kingston, Illinois (60145). Shipping times may vary based on your location, carrier performance, and our current production schedule.

You will receive shipping details and, where available, tracking information once your order has been produced and dispatched. Transit times are estimated and not guaranteed.

Custom-Made Products

Every DeCal Works graphics kit is custom-printed to order based on your selected bike model, colorway, race number, name, sponsors, and design preferences. These products are created specifically for you and cannot be restocked or resold.

All Sales Are Final – No Returns / No Refunds

Because our graphics are personalized, all sales are final. DeCal Works operates under a strict No Returns / No Refunds policy on custom-made decals.

Before you approve your proof or place your order, please double-check:

• Spelling of names and sponsors
• Race numbers and fonts
• Bike model and year
• Color choices and design layout

Once an order is approved and sent to production, it cannot be changed, cancelled, refunded, or returned, except where required by applicable law.

Order Issues & Shipping Damage

If you believe there is an error with your order or damage during shipping, please contact us as soon as possible with your order details and clear photos. We will review each situation and work with you to determine the best solution in line with this policy.

Lost or Delayed Shipments

Once your order has been handed off to the carrier, transit times and delivery are outside of our direct control. If your package is delayed or appears lost, we will assist you in working with the carrier to investigate and resolve the issue.

Contact

For questions about shipping or our No Returns / No Refunds policy, please contact:

DeCal Works
2021 Johnson Court
Kingston, IL 60145, USA
Phone: +1-815-784-4000
Email: sales@decalmx.com / help@decalmx.com